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Merchandise Return Policy

To obtain Home Diamonds authorization to return a defective item for credit or replacement, simply e-mail homediamonds@gmail.com providing us with your name, order/item number, your phone number, the best time to call you and a brief explanation why you are returning the item or items within 30 days of purchase, we will return your call as soon as possible.  Non-defective merchandise returns will incur a 20% restocking fee, and must also be returned within 30 days of purchase. Product boxes and/or items that have been written on or otherwise marked will not be considered for credit or replacement.

CONDITIONS
Non-defective merchandise must meet the following conditions to qualify for return acceptance.

  • Merchandise must be in its original minimum inner pack quantity, as shipped by Home Diamonds. Broken quantity inner packs are not returnable.
  • Sample items are not returnable.
  • Merchandise, merchandise packaging, and inner pack must bear no markings or be otherwise defaced or damage.

Returns which do not meet the conditions described in this return policy will be returned and shipping cost of return will be charged.

ITEMS WITH GUARANTEES OR WARRANTIES
If a purchased item includes a product guarantee or warranty, follow the instructions on the guarantee or warranty for repair or replacement.

ITEMS DAMAGED DURING SHIPMENT
All merchandise damaged during shipment is covered by the shipper. If you receive merchandise damaged during shipping, please contact us via e-mail providing us with your name, order/item number, your phone number, the best time to call you and a brief description of the damage item or items within 30 days of the date of shipment of your order, we will return your call as soon as possible and your claim will be processed immediately there after. NOTE: Established procedures by UPS, U.S.Parcel Post, and trucking lines, must be complied with or they may deny your claim.
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